Privacy Policy

1. Information We Collect

When you use Crew's services, we collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and event address
• Reservation Details: Event date, time slots, service descriptions, and payment information
• Location Data: ZIP code and address to verify service availability

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your crew service reservations
• Send confirmation emails and service updates
• Communicate with you about your bookings and our services
• Process payments securely through Stripe
• Improve our services and customer experience
• Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., Stripe for payments, Resend for emails)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and is never stored on our servers.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Reservation data is typically retained for 7 years for business and legal purposes.

6. Video Data Collection and Usage

6.1 What We Collect

During the provision of our services, our humanoid crew members are equipped with cameras that record video data of the event environment. This video data may include:

• Visual recordings of the event space and surroundings
• Images of guests, hosts, and event activities
• Environmental data to help our crew navigate and perform tasks

6.2 Purpose of Collection

Video data is collected for the following purposes:

• Service Delivery: To enable our crew to navigate, identify objects, and perform service tasks effectively
• AI Training and Improvement: To train and improve our artificial intelligence systems, machine learning models, and service capabilities
• Quality Assurance: To review service quality and identify areas for improvement

6.3 De-identification Process

Before using video data for AI training purposes, we implement de-identification measures including:

• Facial blurring or removal of identifiable facial features
• Removal of personally identifiable information visible in the footage
• Stripping of metadata that could identify individuals or specific locations

While we take reasonable steps to de-identify video data, we cannot guarantee complete anonymization in all cases. By using our services, you acknowledge and consent to this data collection and usage.

6.4 Data Storage and Security

Video data is stored securely on encrypted servers with restricted access. We implement industry-standard security measures to protect against unauthorized access, alteration, or disclosure. Video data used for training is retained only as long as necessary for AI development purposes.

6.5 Your Rights Regarding Video Data

You have the right to:

• Request information about video data collected during your event
• Request deletion of identifiable video data (subject to legal and operational requirements)
• Opt out of video data collection by not using our services

Important: By booking our services, you consent to video recording and data usage as described in this section. If you do not consent to video data collection, please do not book our services.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@hirekrew.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us at: